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Shipping policy

  1. Shipping Terms

    • We offer free shipping as follows:
      • $30 for all orders under $99.
      • Free Shipping for all orders over $99
      • Free Shipping on all orders over $39 (for USA Mainland Customers and from LA Warehouse products ONLY)
      • There might be an international transaction fee charged by third party when place an order. 
    • Custom / Tax / Duty is customer’s responsibility to deal with it and pay the respective duty / tax in their country. We are not responsible for any custom / tax / duty.
    • Customers from Germany, Italy, & Brazil require tax number for their shipment to be processed smoothly.
    • We do not accept PO Box addresses.

    Shipping Time

    • The current shipping takes around 7 to 15 business days and we will email you once your shipment is picked by DHL ( usually 3  to 5 days after you place an order).
    • Please bear in mind that there could be unavoidable delays from Shipping carrier due to uncontrolled factors such as COVID-19 and any-other.

    Returns/ Cancel Policy

    It is important that you check your order or items upon receipt and always before you use. If any errors or issues arise then these need to be reported  to us immediately so we can investigate. 


    You have the right to cancel the order within 1 day after you place the order or if your order is not shipped out yet. Please email us to check the status of parcel first and we will email you back as quickly as we can. 

    NOTE:  10% cancellation fee will be deducted from your payment.


    We accept a return if we sent you the wrong item or if the item is faulty. Please contact our customer service team to arrange your return. We will need to know your order number, the item you want to return and the reason for return. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. 

    Lost Parcels Policy ($99 free shipping orders)

    There are times when your parcel is either delivered to the wrong address or it is lost by shipping carrier. Please contact us immediately for any such situation and follow these guidelines:

    If your tracking shows delivered and you did not get the shipment yet, first of all please check your mailbox, porch, surrounding area of your delivery box. If you still cannot find your parcel please contact DHL immediately, file a claim and send us the case number so we can start your claim with the shipping carrier i.e. DHL, FedEx or UPS. 

    DHL, FedEx and UPS takes around 15-20 days to fulfill your claim of lost parcels. 

    DHL, FedEx and UPS only allow claim for shipments reported lost within 1 month after tracking shows delivered. After 1 month these shipping carriers don’t entertain any claim, thus we even cannot do anything, so please contact us at your earliest in case your tracking shows delivered and you didn’t get the parcel yet.

       Order Issues Policy (LA warehouse orders)

Please make sure all packagings( item packaging and poly bag)are with the products before the issue is solved with us. 

If there is any items missing from order, please email us at with the shipping label picture on poly packaging as well as the picture with all barcodes on the items you received. Our team member will forward the issue to warehouse and help solve the issue as soon as we can. 


Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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